As loyal readers know, I've washed my hands of the New York Mets pending a change in ownership. As a result, I no longer agonize over their pitiful plight. But, having suffered through the epic collapses of 2007 and '08, I have a special empathy for fans of the Atlanta Braves and Boston Red Sox. Both teams seem to be doing everything possible to blow their chances of earning a Wild Card spot in the upcoming post-season playoffs. The Bosox demise is especially dramatic considering they actually sat astride the top of the A.L. East on September 1st. But, hey, that's nothing compared to the all-time worst collapse in MLB perpetrated by the Omar Minaya-created, Willie Randolph-led Mets of a few years back.
It takes guts to root for teams that routinely disappoint their fans. In fact, I find rooting for the Yankees both easy and a major league cop out. The team has the largest payroll in baseball, routinely grabs the best available free agents and, as a result, is almost a shoe-in to win their division each and every season. Rooting for the Yankees is akin to cheering for Facebook, Google or Microsoft. Sure, they dominate the world, but what joy comes from witnessing the launch of yet another breakthrough product or service? Give me a rough-and-tumble rags-to-riches story any time.
In fact, I think the more aggressive and obnoxious Yankees fans should be hauled into a court of public opinion and handed one of two sentences:
- Those fans who have been arrogant, patronizing jerks, year-in and year-out for the past decade, should be sentenced to rooting for the Pittsburgh Pirates. For those not familiar with that woeful franchise, the Pirates hold the all-time record for most consecutive losing seasons by any professional team in any sport (a season or two of that would teach humility to the most hateful Yankees fan).
- Those Yankees fans whose fathers and grandfathers were arrogant, obnoxious rooters and have, in turn, passed along their superiority complex to the next generation, should be forced to suffer a special sort of hell: rooting for the Chicago Cubs in perpetuity. Since the Cubs haven't won a World Series in 103 years and seem cursed to have at least another century of doom and gloom ahead, the sentence would oh-so-fitting. Just imagine a Yankees fan who's used to boasting about scores and scores of pennants and World Series titles being saddled, instead, with the curse of the goat and the very real prospect of never living to see the Cubs play in, much less, win a World Series. Seems to me that sentence would more than fit the crime.
And, so as I dream about bad things for the Yankees and their fans, I do want the Tomahawk types and Red Sox Nation to know they are not suffering in isolation. I feel your pain and, if it's any consolation, I've been where you are.
So, here's a suggestion we can all get behind: let's transfer all that negative energy and angst at your teams' collapse and transfer it, instead, to rooting for whatever team challenges the Bronx Bombers in post season. I can't speak for Braves and Red Sox fans, but the next best thing to watching the Mets win is seeing the Yankees lose.
September 27, 2011
September 15, 2011
I have some good news and some bad news
Your name is Julian Green. You had been director of media relations for CoorsMiller.
The good news: You've just landed a new gig as VP of communications and community affairs for the Chicago Cubs.
The bad news: You've just landed a new gig as VP of communications and community affairs for the Chicago Cubs. For those of you may not know, the beloved Cubbies are major league baseball's biggest losers. They hold the record for going the most years without winning a World Series... 103 years!
In fact, the last time the Cubs won the series, Teddy Roosevelt was president, the HMS Titanic had yet to be built and Betty White had just begun dating (only kidding with the last one).
Don't get me wrong. Any gig with a major league baseball team has to be a complete gas. But, the Cubs? They're so bad they even make my lamentable Mets seem respectable in comparison. They're such a disaster they make the BP oil spill seem like a small leak. Collectively, the franchise has disappointed more fans over the decades than the combined populations of China and India.
So, how'd you like to be responsible for managing their image and reputation? In my opinion, Mr. Green has one of two options:
- He follows the lead of legendary ad man, Jerry Della Femina who, in attempt to attract fans to see the woeful Mets of the late 1970s and early '80s, ran a campaign entitled, 'The magic is back'. But, it wasn't. Not by a long shot. In fact, the only magic at Shea Stadium was seeing fewer and fewer fans each and every losing season.
- He embraces the franchise's futility with a campaign entitled, ‘A century's worth of heartaches’. Green holds contests asking Cubs fans to submit stories telling how, say, the '69 Cubs broke their hearts by blowing a nine game lead to the Miracle Mets. Others could wax poetic about the '84 Cubs collapse in the NLCS to an incredibly weak San Diego Padres team. Or, how about the infamous game in 2003 when, just five outs away from an NLCS championship, a Cubs fan reached out, snatched a sure out away from a Cubbie outfielder and the team went on to blow the series? Green's got a treasure trove of ineptness with which to work.
Whatever marketing path he should chose, I do wish Mr. Green and his beloved Cubs all the luck in the world. But, I suggest he load up on a season's worth of Pepto-Bismol, Tylenol and a scrip for some Xanax as well. Something tells me the Cubs have another century or two to go before winning another World Series trophy.
June 14, 2011
May 24, 2011
My COO is overpaid, my CFO is 60 percent of the executive he once was and my CMO is good, but certainly not a superstar
Imagine the chief executive officer of a publicly-traded corporation bashing his best employees in a New Yorker article. Well, that's exactly what Mets owner Fred Wilpon just did.
The beleaguered owner of the beleaguered franchise told a reporter that Jose Reyes won't receive a grade A contract when his current one expires at the end of the year. He said rightfielder Carlos Beltran is only 60 percent the player he once was and called David Wright 'a good player, but not a superstar.' He also said some nasty things about first baseman Ike Davis.
When asked if the Mets were snakebitten, Wilpon mimed Beltran's check swing that ended the 2006 National League Championship Series and the team's chance at a World Series. In short, Wilpon totally bashed his own players and team.
Could you imagine a Fred Smith, Jeff Immelt or Mark Zuckerberg doing something similar? Actually, I COULD see Zuckerberg doing it. And, Steve Jobs was notorious for beating up his employees, but never in public.
The Mets are a complete train wreck, with a 'conductor' who doesn't believe in his talent. It's time for Wilpon to sell and a new owner to take over. It's tough enough to motivate a cast of characters who ARE overpaid and who DO underperform. I actually agree with everything Wilpon said about Reyes, Wright and Beltran. But, I'd never, ever say it on the record.
That said, have I told you my feelings about Ed lately?
A tip o' Repman's batting helmet to Chris 'Repman, Jr.' Cody for suggesting this post.
May 13, 2011
Nicknames are being nixed
The New York Times just ran a fascinating trend piece about the demise of nicknames in sports. The reporter, John Branch, waxed poetic about the great nicknames of yesteryear, ranging from ‘the Bambino’ and ‘Dr. J’ to ‘Earl the Pearl’ and ‘Night Train’.
Here's the rub, though. Nicknames aren't just disappearing in sports, they're vanishing in society at large.
To explain why, the Times cites sociologists and experts in onomastics (now, there's an obscure profession for you). The experts say we don't have ‘Choo-Choos’, ‘Mookies’ or ‘Whiteys’ anymore because there's an increasing lack of intimacy and connectedness in society. A Wayne State professor added “…a nickname, good or bad, meant we cared. You don't give someone about whom you are indifferent a nickname. The opposite of love is not hate. It's indifference.” Amen, brother.
I love nicknames and always will. And, I've been unknowingly bucking the nickname nixing trend from day one. To wit:
- My son, Chris, is known as ‘Ali’ (a la Muhammad Ali, my all-time favorite boxer).
- My daughter, Catharine, is known as ‘the Goose’ (because one of her earliest expressions was “You silly goose.”)
- My older brother, Russ, is ‘Ra’ because that's how my younger brother John (‘J’) once pronounced his name.
- Chris calls me ‘sDot’ (he says it has something to do with my addiction to the BB. Addiction? What addiction?)
- Chris's significant other is universally known as ‘O.P.’ (her initials)
- My buddy, Tommy, is the Babe Ruth of nicknames. He's alternatively known as ‘Thos’, ‘TLP’, ‘El Hombre Blondo', ‘Le Poer’ and ‘Thom’ (the man may have an identity complex).
Many of Peppercom's key players sport nicknames as well. There's:
- Ted ‘Teddy Ballgame’ Birkhahn (because, like the original Teddy Ballgame, our Ted can do it all).
- Maggie ‘Maggs’ O'Neill.
- Nick ‘The Knife’ Light (one of the Goose's high school boyfriends was known as Nick the Knife, so poor Nick was handed the same sobriquet).
- Dandy Stevenson is ‘The Danderoo’ (that's what Howard Cosell always called Dandy Don Meredith).
- Ed is either ‘Eddie Moeddie’ or ‘Edward Moedward’ (depending on whether the social situation is casual or formal).
- And, then, there's our West Coast president Ann Barlow, who is known solely by her surname. (i.e. “What's Barlow been up to of late?”)
I could go on and on. But, I think the nickname thing is indicative of my personal POV and Peppercom's culture. I give nicknames to people I like and care about (or, absolutely detest. But, that's a different blog for a different day).
I think the Wayne State egghead nailed it when he said the opposite of love is indifference. One of the main reasons people hate their jobs is because of the impersonal nature of the workplace. Peppercom has many faults, but impersonal and indifferent it is not.
I dare any holding company executive to share just one nickname from his or her place of work. They can't. Because at the big firms, you're just a number. Trust me, there's no Ed 'The Glider' Charles or Walt 'Clyde' Frazier at Weber-Shandwick, Burson or Hill & Knowlton. Because, well, that would be a tad too personal.
How about your organization (or circle of friends)? Have any cool nicknames you'd care to share?
December 15, 2010
The best possible preparation for a career in PR? Being a Mets and Jets fan
A Tip o' RepMan's cap to Sir Edward Moed for this idea.
Forget about four years of undergraduate study at Syracuse, Northeastern or The College of Charleston. And, don't stress about landing world-class internships at say, Ketchum, Coyne or Airfoil. If you really want to succeed at public relations, just adopt the New York Mets and Jets as your teams of choice.
Here's why: rooting for the Mets and Jets perfectly parallels a career in PR. Both the Mets and Jets were built to disappoint their fans. Cheering for them toughens one up, opens one's mind to the harsh realities of the world in which we live and teaches one to bounce back from the most devastating of failures.
Think about it. PR is rife with ups and downs. And, like the 1969 World Series and Super Bowl victories by the Mets and Jets, respectively, the highs in PR can rival a long hit of crystal meth (that's anecdotal evidence, BTW). But, the unexplained client firings, the unwarranted editorial 'thumbs down' from PR Week's Keith O'Brian in 2006 and the countless serial prospects who pick your mind clean of ideas and then leave you hanging, can transform a Charlie Chuckle to a Debbie Downer in a heartbeat. And, those heartbreaks beautifully mirror the average Mets and Jets' seasons.
Rooting for the Mets and Jets is superb training for PR. I do not exaggerate when I say the resiliency that comes along with being a long-suffering Mets/Jets fan has made me a better public relations executive. I'm able to maintain a steady keel when others tend to panic. I treat small wins for what they are and don't allow myself to hop on the roller coaster ride that is the average day, week, month or year in PR.
I thank the Mets and Jets for toughening me up. That thick skin has served me well for years of 100 percent growth and 20 percent decline. It's also made me increasingly philosophical as I watched an over-achieving 2010 Mets team peak this past June before plummeting in July. And, it's been an invaluable asset as I've winced in pain as the once high-riding, trash-talking 2010 Jets have crash landed in a particularly ugly way.
So, do you want to succeed in PR? Switch your team allegiances now. You'll hate the decades of losing, but you'll thank me one day for the lessons in stoicism you've learned along the way.
October 26, 2010
A Yankees' Postmortem
Today's guest blog is authored by Peppercom receptionist, raconteur and all-around good guy, Ray Carroll.
The World Series matchup has been set. And, while the average Yankees fans is mourning the team’s unexpected playoff exit, many are somewhat oblivious to three much larger loses. This past season, a tyrannical boss, a legendary stadium voice, and an unofficial team mascot all relocated to the field of dreams in the sky. Revered by many (and, in the boss’s case, despised by even more), the trio’s starkly contrasting personalities made each a Big Apple institution.
Temporarily curbing my preference for the Mets’ blue and orange, and as a lifelong fan of our national pastime and the city itself, I feel compelled to pay homage and commemorate the lives of the ‘Pinstripe Three’.
The first is, of course, George Michael Steinbrenner III. As everyone knows, ‘the boss’ was a maniacal owner and domineering sports figure whose antics will never be duplicated. His intensity and single-minded focus on winning resulted in adoration and hatred alike. A curt and shrewd businessman, GMS was who he was. He held no punches even as his image plummeted.
I’m interested to see if his surviving family members (most notably, son, Hank) can extend the winning tradition that George had returned to the franchise (note: prior to the boss becoming owner, the Yankees had languished for many years as an also-ran). I give the Texas Rangers credit for superior hitting and outplaying the Yank in their just-concluded American League Championship Series. But, after witnessing owner Nolan Ryan’s laughter as his Rangers catapulted towards victory in the 9th inning of Game 4, I wondered how GMS would have reacted. One thing’s for sure. It wouldn’t have been pretty.
Praised and loathed by fans, George’s achievements are undeniable. His distinguished vision for success boasts seven World Series rings and the creation of Yankee Global Enterprises, LLC. By departing the scene in 2010, the cagey businessman neatly dodged some serious estate taxes, saving his family one-half billion dollars.
The second great Yankees loss this past year came with the passing of Bob Sheppard. Sheppard was the orator’s orator who emulated the voice of god and exemplified
elegance from a century past. For five-plus decades, he’d been the unforgettable stadium voice for the Yankees & New York’s football Giants alike (note: the Giants had played all of their home games at Yankee Stadium prior to the creation of Giants Stadium in the Meadowlands of New Jersey). Sheppard’s pronunciation was perfect and his elocution expressed pure class.
In fact, opposing players eagerly anticipated hearing their names introduced with Sheppard’s remarkable diction. In an interview, Sheppard said he focused on the Three C’s: “clear, concise, and correct” - an outlook shared with PR. Watch Bob remark on his time-honored career here.
Last, but certainly , not least, is Freddy Schuman (a.k.a. Freddy Sez). Unlike Steinbrenner or Sheppard, Schuman was a humble man who graced Yankees home games with a witty sign, spoon and shamrock clad pan. His moniker derived from the signs he created for each and every game. Freddy was a fixture at the stadium, and brought a great deal of joy to the other faithful in the stands. As a matter of fact, Freddy rarely, if ever, missed a game. As sure as the Yanks’ were outfitted in pinstripes, so, too, was Freddy with his paraphernalia.
For two decades, Freddy was not only seen at every home game and championship parade, but also as an unofficial ambassador at the St. Patrick’s Day Parades (see: House of Pain’s Jump Around video - 3:34 mark). He also cheered local university basketball games and even starred in Nike commercial (here at 0:52 mark). Freddy Sez was a living asset to the stadium. His memory was honored prior to ALCS Game 3, and his name and image illuminated on the center field scoreboard.
The Yankees will pursue their 28th championship next season. But, they’ll have to do so without “The Boss”, “the Voice”, and “Freddy Sez”. For me, though, they’ll always live on as three of the New York’s sports scene’s most memorable and charismatic characters.
I’m confident the Yankees will be in contention next season, but will a loss of non-athletic influencers affect their team culture? Will they absorb the multiple losses or begin a long downward spiral of soul searching? What are your thoughts? How do you think Steinbrenner, Sheppard and Freddy Sez stack up against some of New York’s other legendary sports figures of past eras?
September 15, 2010
Yet another September to (not) remember
As a long-suffering Mets and Jets fan, I'm agonizing through yet another painful month of September. But, as a communications professional, I'm fascinated by the starkly different communications strategies taken by each squad.
Let's begin with the hapless Metropolitans. After three or four seasons in a row in which they claimed to be the National League's best team (but weren't), the 2010 Mets' communications plan was decidedly low key. I distinctly recall outfielder Jeff Francoeur being quoted during Spring Training and saying something to the effect, “We really like the balance on this team. And, we also really like being underestimated by the experts. Some are even saying we'll finish as low as fourth place. Ha. We'll see,” he said with a smile. Well, guess what? The Mets are indeed mired in fourth place and Francouer is gone with the wind, having been traded to the Texas Rangers.
Now, let's turn to the hapless Jets. Led by head coach Rex Ryan and coming off a surprising run to the AFC championship game last season, the Jets have been bold and brash, predicting nothing less than a Super Bowl victory. Their trash-talking swagger was brilliantly captured by HBO's 'Hard Knocks' series and further exacerbated by countless articles quoting Ryan and others as saying that anything less than a Super Bowl win would be considered a failure.
Well, the offense failed badly in Monday night's season opener and the brashness and bravado went darker than a coal mine collapse in Chile. Further undermining the 'image' of these new, Super Bowl-bound Jets was a weekend story about player harassment of a female Mexican sportscaster.
It seems to me a communication strategy should be based upon facts and results, not projections of what might be. We sometimes come to verbal blows with clients in media training sessions over this very issue. They want to talk about soon being masters of the universe in their particular field. We push back, knowing a jaded media will laugh at such hyperbole.
It's a shame sports teams don't provide better counseling to coaches and players about messaging that sets false expectations. Naturally, there's a need to generate fan excitement and sell tickets but, at least with the Mets and Jets, the communications strategies seem to always parallel the end result. Whether it's a “...You just wait and see” or “...We're on a one-way ride to the Super Bowl,” neither team seems able to deliver on its communications strategy (or win a championship, for that matter).
July 20, 2010
Who needs talent when you have teamwork?
Jerry told the viewing audience that he was really impressed with the 2010 Mets. In fact, he predicted they had what it takes to go all the way to the World Series this year. Jerry turned to Keith, and asked Hernandez what he thought. “Well,” Keith stammered. “They have a lot of heart, but the 2006 team had more talent.” To which Seinfeld responded, “Who needs talent when you have teamwork?"
As it turns out, you need both. And, as recent weeks have painfully shown, the Mets are mighty short on talent. To wit:
- They have an over achieving pitching corps that is now being chewed up by competitors.
- They have a less than formidable closer who is now being chewed up by competitors.
- They have an injury-prone shortstop/lead-off man who always seems to spend more time on the injury list than on the field.
- They have two outfielders who, in the grand tradition of Jim Fregosi, George Foster, Bobby Bonilla and Mo Vaughn, are clearly past their prime (read: over-the-hill).
- They have a general manager who makes all the wrong moves and should have been fired last season.
That said, the 2010 Mets do seem to pull together and support one another when the chips are down. But, that's not enough.
Teamwork alone isn't enough in business either. We need talented people who can strategize, write well, doggedly pursue the media and be creative when they hit stone walls. It's important that they get along and be supportive, but 'team' without talent gets you only so far.
The Mets are finding that out as we speak. They've lost four straight series and were crucified last night by the lowly Arizona Diamondbacks. Jerry Seinfeld knows humor, but he doesn't know baseball. Talent is just as important as teamwork.
July 14, 2010
A different type of pitch for this PR guy
Now, that may not seem like a big deal to most of you, but to a guy who grew up loving all things baseball, it was huge. I'd even call it a bucket list kind of thing.
It was unbelievably cool to take the mound in front of 7,200 fans (most of whom had naturally turned out to see the heralded RepMan's pitching debut). And, I need to thank Tommy Powers, the David Clyde of credit unions, for warming me up prior to my big moment.
Once given the ball, I'm pleased to report that I grooved a high, hard one right down Broadway and smack into the catcher's mitt. In fact, I think I spied a feint puff of dust explode from his mitt as a result of the ball's impact. And, like a crack addict, once I'd thrown one pitch, I needed to throw more. Lots more. I was ready to toss seven or eight strong innings had the BlueClaws felt the need to call upon the skills of a crafty, veteran lefty. Alas, no such summons was forthcoming and I dutifully returned to my seat in the stands.
Now that I've thrown out the first pitch in a professional baseball game, I need to move on to new, and even cooler, challenges. Maybe Sir Paul McCartney needs a stand-up comedian to open for him on his next tour? Maybe not.
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